Refund & Returns Policy

At Peptirax, we are committed to maintaining transparency and fairness in all transactions. This Refund & Returns Policy explains the conditions under which refunds, returns, or replacements may be requested.

01General Policy

All products are reviewed and handled with care before shipment. Due to the nature of certain research products, returns may be limited or restricted. We encourage customers to review product details carefully before placing an order.

02Eligibility for Refunds

Refunds may be considered under the following conditions:

• The product arrived damaged or defective
• The wrong item was shipped
• The order was not delivered within a reasonable timeframe due to an issue on our end
• The product received does not match the order confirmation

Requests must be submitted within a specified period after delivery (typically 3–7 days).

03Non-Refundable Items

Certain items may not be eligible for return or refund, including:

• Opened or used products
• Products damaged due to improper handling after delivery
• Items marked as final sale or non-returnable
• Requests made outside the allowed return period

04Return Process

To request a return or refund:

• Contact our support team with your order details
• Provide clear photos or evidence of the issue (if applicable)
• Await confirmation and instructions from our team

Returns must be authorized before being sent back.

05Refund Processing

Once a refund is approved, it will be processed using the original payment method. Processing times may vary depending on your bank or payment provider, typically taking 5–10 business days.

06Exchanges or Replacements

In some cases, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

07Shipping Costs

Shipping fees are generally non-refundable unless the return is due to an error on our part (such as incorrect or defective items).

08Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.

09Dispute Resolution

We encourage customers to contact our support team directly for any issues. We aim to resolve disputes quickly and fairly through direct communication.

10Contact Us

For refund or return assistance: