Shipping Policy
How we handle order fulfillment, delivery timelines, and logistics at Peptirax.
At Peptirax, we aim to ensure that all orders are processed and delivered efficiently, with clear communication throughout the shipping process. This Shipping Policy explains how we handle order fulfillment, delivery timelines, and related logistics.
01Order Processing
All orders are processed after payment confirmation. Processing times may vary depending on product availability and order volume. Typically, orders are processed within 1–3 business days.
02Shipping Methods
We work with trusted shipping and logistics partners to ensure safe and timely delivery. Shipping methods may vary depending on the destination and product type.
03Delivery Time
Estimated delivery times depend on your location:
- Domestic orders: 2–7 business days after dispatch
- International orders (if applicable): 7–21 business days after dispatch
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
04Shipping Costs
Shipping fees are calculated based on order weight, destination, and selected delivery method. Any applicable shipping charges will be displayed at checkout before payment.
05Tracking Information
Once your order is shipped, tracking details will be provided via email or your account dashboard (if applicable). Customers can use this information to monitor delivery progress.
06Delays and Issues
While we strive to ensure timely delivery, delays may occur due to external factors beyond our control, such as carrier disruptions, customs processing, or weather conditions. Peptirax is not responsible for such delays.
If your order is significantly delayed, please contact our support team for assistance.
07Incorrect Address
Customers are responsible for providing accurate shipping information. Peptirax is not liable for orders delivered to incorrect or incomplete addresses provided at checkout.
08Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us as soon as possible. We will work with the shipping provider to resolve the issue where applicable.
09Changes to Orders
Once an order has been processed or shipped, changes to shipping details may not be possible. Please contact us immediately if you need to update your order information.
10Contact Us
For shipping-related questions or support: